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the best practice

A new book about building better practice.

The Best Practice is a timely and important contribution to the nation’s ongoing struggle to make the best in modern health care available and affordable for all Americans. Charles Kenney introduces us to the pioneers at the forefront of this movement, highlighting the remarkable progress they are making, and illuminating the challenges that remain as they strive to improve the quality of health care in communities across the country.”—Senator Edward Kennedy

“The quality movement in healthcare did not just happen on its own. It is the result of the insights, intelligence, idealism, creativity, and resilience of a handful of heroes. The Best Practice is their story, and Charles Kenney tells it in fast-paced, absorbing prose.”—Thomas H. Lee, M.D., network president of Partners Healthcare System, and professor of medicine at Harvard Medical School

“[Kenney’s] telling of the health care quality movement has all the elements of a great story—human interest, compassion, inspiration, drama, and valuable insights into one of the most significant causes of our age.”—Helen Bevan, director of service transformation, NHS Institute for Innovation and Improvement

“The Best Practice illuminate[s] how we can all work towards the goal of high-quality health care for all Americans. For those of us committed to achieving this goal in our lifetimes, this book shows us how much we need the visionaries profiled in these pages.”—Risa Lavizzo-Mourey, M.D., M.B.A., president and CEO, Robert Wood Johnson Foundation

“The Best Practice is a must-read for anyone who cares about the state of American medicine…. [It] provides much-needed understanding of the complexity of ensuring the delivery of reliable, consistent, and high-quality medical care [and] shows how even small design flaws within the system can have serious ramifications for patient safety and care.”—Marshall N. Carter, former CEO, State Street Bank and Trust

“a great read”—U.S. News and World Report, June 17, 2008

New York Times, July, 29, 2008
“the first large-scale history of the quality movement”

Product Description

Americans have always thought their healthcare system was the best in the world. But starting in the late 1990s, shocking reports emerged that showed this was far from the truth. Treatment-related deaths or “complications” were found to be the fifth leading cause of death for Americans, and hundreds of thousands of patients were being harmed by botched medical procedures.

Spurred by the quality crisis, a group of visionary physicians led by Donald Berwick and Paul Batalden embarked on a study of industrial “quality improvement” techniques, daring to apply them to the practice of medicine despite resistance from the medical community. The Best Practice tells the story of this burgeoning movement, and of how the medical landscape is being radically transformed—for the better.


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